Gamerz Truck, LLC Official Policies
COVID-19 VIRUS DISCLAIMER
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to servers illness and/or death. By hiring Gamerz Truck, LLC or Gamerz Laser Tag, LLC you voluntarily assume all risks related to exposure to COVID-19
***Please note, reservations make starting 05/01/2020 will not be refunded due to COVID19 closure your purchase to be used towards a future date of your choice (based on availability)."e or re-closures. We will be happy to reschedule or provide a Gamerz Truck, LLC Gift Card for a future Gamerz Truck, or Gamerz Laser Tag event.
*If anyone is feeling sick, they will not participate. They will be asked to leave the video game truck or laser tag play area.
*Everyone must wash there hands upon entering the video game truck or laser tag arena.
*We will supply hand sanitizer.
*All controllers and taggers will constantly be sanitized down.
Birthdays and Private Events - If you cancel or Gamerz Truck/Gamerz Laser cancels your booking, we will make every effort to postpone your event, with no penalty; to another date should cancellation be necessary. Rescheduled events are based on availability and must be rescheduled within 90 days of your original event. We will issue you a Gamerz Truck, LLC on a case by case basis you can choose to receive 1/2 of the total paid, or you may receive the amount that is totally paid on a Gamerz Truck, LLC gift card for future booking date, based on our availability. Events other than our party services canceled up to 3 weeks prior to the scheduled event will be refunded in full less the deposit. There will be NO REFUND if the event is canceled within 2 weeks of the scheduled event. We will issue you a Gamerz Truck, LLC on a case by case basis. We reserve the right to cancel a reservation and refund any money's paid if we feel your event is not possible for any reason.
Schools, Churches, Non-profits, Corporations, and other non-private parties, a non-refundable deposit of 50% of your balance is due at the time of booking. Full payment the Day & Time of your reservation Event. No 50% deposit to continue holding your date it will re-open back to the public on the 7 days from booking. No cancellations will be allowed within 2 weeks of your scheduled event. We will make every attempt to reschedule your event within the next 90 days. The rescheduled event is based on availability and must be rescheduled within 90 days of your original event.
WHAT WE DO:
1. We have Game Coaches that routinely clean and maintain all surfaces of our equipment, all accessories to said equipment are cleaned before each event. These procedures take effect daily. 2. We have policies in place to ensure that our staff practices good personal hygiene; I.e regular and diligent hand washing or hand sanitizer. 3. We take illnesses and ailments very seriously and will not keep employees at work if ill. 4. Our mission is to provide the best possible experience for our customers.
With cold and flu season upon us, and considering the heightened awareness around the Coronavirus (COVID-19), we wanted our community to know that we are closely monitoring the situation and will continue to ser our customers with clean and professional experiences. We have been in business for 3 years and we are proud of our practices and the preventative measure we have taken in regard to these matters, which are just a few reasons why we have proven to be the best around! If you have questions, we have well-trained, knowledgeable full-time live agents to help you Monday-Friday 9 am-5 pm from our chat button on our website. Thank you for your continued loyalty and shared effort in keeping our community happy and healthy.
TRAVEL SURCHARGE: Our primary service area is a 30-mile radius from Elizabethtown, KY- We service a "secondary" Louisville through Kentuckiana areas outside our primary area but must add a fuel surcharge fee when we travel to the secondary area. See our Service Area page for coverage areas. Call for more information.
BAD WEATHER: Gamerz Truck trailer was designed for all types of weather conditions. The theater is insulated and climate-controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.
SUPERVISED CHILDREN: Gamerz Truck does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and over require a parent or guardian to be on the property and within contact of the game coach should a need to contact them arise. For the safety of your children 6 and under, they must have an adult with them at all times. We do love our lil guests but we are not a playground and children running up and down the aisle is dangerous in the often crowded trailer. Children under age each child under age Six must have an assigned adult with them at all times. This also allows the Game Coach to focus on giving the players the best attention he/she can.
ALCOHOL/DRUGS: You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Gamerz Truck equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY: Gamerz Truck or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Gamerz Truck reserves the right to charge the client's credit card for damages to the trailer or equipment resulting from the careless or willful damage of the same by the client’s guests. Gamerz Truck or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK: Gamerz Truck does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES: While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Gamerz Truck Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.
INVITATIONS: - Game Truck invites Updating
PARKING OUR TRUCK/TRAILER: When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. As of 07/01/18 we will No Longer park in alleyways. The reason is there are too often low hanging tree branches and/or other debris that is damaging to our Trailer wrap which diminishes the exterior product of your party. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS: Gamerz Truck will not play any "M" rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an "M" rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients email us with their game requests.
PARTY AT A PARK: It is your, the customer's, responsibility to obtain any and all required permits and permission must be received from the park prior to arrival at the party. Often parks will request a "Certificate of Insurance" or require to be listed as an "Additional Insured" on our insurance policy. If a Park requests a COI or Additional Insured please provide us contact information and we will obtain the information and forward it for you. Furthermore, if proper permits and requirements are not obtained when the Game Truck arrives, the party will be considered canceled and no refund (per refund policy) will be given.
By Submitting Payment/Booking with Gamerz Truck, LLC /Gamerz Laser Tag, LLC, you agree to these terms and all policies stated above.
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WE BRING GAMERZ EXCITEMENT!